Terms of Use

1. Acceptance of Terms

1.1 The Websites hosted at https://www.118information.co.uk/ and https://my118information.co.uk are owned and operated by 118 Data Resource Limited (the “Websites”). This page explains the terms of use on which you may use our Websites. We advise you to read these terms carefully before you start to use the Websites. By accessing and/or using the Websites, you are deemed to unreservedly accept and be bound by these Terms of Use ('Terms'). Therefore, if you do not wish to be bound by these Terms, you should not access or use the Websites.

2. Information about Us

2.1 The 118information.co.uk and my118information Websites are operated by 118 Data Resource Limited trading as 118 Information ("We", “Us” and “Our”). We are a limited company registered in England and Wales under company number 06325712, Our postal and registered office is at 62 Anchorage Road, Sutton Coldfield, West Midlands, B74 2PG, Our registration number for Value Added Tax in the UK is GB270057131, Our Email Address is: customer.services@118Group.co.uk and Our telephone number is: 01213558600.

2.2 The content published on the Websites, and Our products and services to which the Websites refer, are designed to tell you more about Us and the products and services which We offer. It is your responsibility to comply with applicable local laws, including ensuring that your access and/or use not only complies with the Terms, but also with the laws of the jurisdiction from which your use or access is made.

3. Changes to Terms

3.1 We reserve the right to modify, amend, or update these Terms at any time and without notice to you. Changes will be effective immediately upon posting on the Websites. It is your responsibility to review these Terms regularly. You acknowledge that each time you access and/or use the Websites there may be changes to these Terms, and that it is your duty to familiarise yourself with them. If you do not agree with the version of the Terms which exist at the time of your access to or use of the Websites, you are not permitted to access or use the Websites, and any pre-existing permitted use or access is revoked. These Terms were last reviewed and updated on 29th April 2024.

4. Changes to Our Websites

4.1 We aim to update Our Websites regularly and may change the content at any time. If the need arises, We may suspend access to the Websites, or close them indefinitely. Any of the material on Our Websites may be out of date at any given time, and We are under no obligation to update such material.

5. Access to the Websites

5.1 We try to ensure that access to the Websites is always available, however from time to time We may decide to temporarily restrict or block access to, or use of, all or part of the Websites without notice and reserve the right to do so, whether for the purpose of servicing the Websites or otherwise. We do not warrant that the Websites, or any part of them, will be available at all times, and you acknowledge and accept this. We accept no liability, no matter how that may be caused, arising from any unavailability, interruption, defect or loss of access to or function of the Websites or any part of it at any time.

5.2 We reserve the right to withdraw and/or amend services or content on the Websites without notice and We accept no liability, no matter how that may be caused, arising from Us doing so.

5.3 Most areas of the Websites are accessible without requiring provision or registration of your personal details and thus without Us recording any of your personal information. Particular areas of the Websites may require you to register your personal information and other details with Us, such as if you submit a contact Us form to seek additional information or access to other areas, you are indicating that you have read Our Privacy Policy and are willing for Us to process your data as set out in that policy, and as may be further described on the relevant pages on the Websites.

5.4 Whilst We endeavour to ensure that all the information included on the Websites is correct, up to date and complete, We are not obliged to identify to you any content which is incorrect, out of date, superseded or incomplete, nor are We obliged to update, correct or complete such content. We hereby disclaim any express or implied warranties as to the completeness or accuracy of the Websites or its content, and We accept no liability, no matter how that may be caused, arising from any information which is not correct, up to date, complete, or which has been superseded.

6. Free services on the Websites

6.1 We provide a number of free features and services from Our Websites (the “Free Services”), such as business listing on 118 information and other online directories and sites, blogs, newsletters, contact us, etc. There is no contract with Us for any Free Service, so no user can become a client by using any Free Service, and We are not liable to you or any user in any way resulting from the use of any Free Service.

6.2 Where you use a Free Service:

6.2.1 You agree not to use the Websites for any unlawful or prohibited purposes, and you may use the Websites solely for your own lawful, personal, or business purposes;

6.2.2 You must provide accurate and complete information when registering for or using the Websites;

6.2.3 You must be over 18 years of age and provide your own valid email address and all other information requested in the registration process;

6.2.4 If you make use of a Free Service that allows you to upload material or information to Our Websites, you must comply with the content standards set out here in the Terms and as indicated in Website forms. Any information or material you provide or upload to Our Websites will be considered non-confidential and non-proprietary, and We have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to Our Websites constitutes a violation of their intellectual property rights, or of their right to privacy. We are under no obligation to publish any material or posting you make on Our Websites, and We have the right to amend or remove any material or posting you make on Our Websites at Our sole discretion;

6.2.5 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account; and

6.2.6 You agree not to engage in any activity that may disrupt or interfere with the proper functioning of the Websites or its services.

7. Privacy

7.1 Your use of the Websites is also governed by Our Privacy Policy, which can be found at https://www.118group.co.uk/privacy-policy/. Please review this document to understand how We collect, use, and protect your personal and business information. By agreeing to be bound by these Terms, you are agreeing to be bound by Our Privacy Policy. We are a data controller of personal data, and Our data protection registration reference is Z1704185.

7.2 If you wish to update your privacy preferences or remove your business listing then click the Update my email preferences link below or alternatively contact Our Customer Services on 01213558600.

8. Intellectual property rights

8.1 Unless otherwise specified, We are the owner or the licensee of all intellectual property rights in and to the Websites, and in the material, content published on it, including but not limited to copyright, and unregistered and registered trade mark rights. Those works are protected by copyright laws and treaties around the world. All such rights, save as expressly granted, are reserved.

8.2 You may print off one copy, and may download extracts, of any page(s) from Our Websites for your personal reference and you may draw the attention of others within your organisation to material posted on Our Websites. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on Our Websites must always be acknowledged. You must not use any part of the materials on Our Websites for commercial purposes without obtaining a licence to do so from Us or Our licensors. If you print off, copy or download any part of Our Websites in breach of these Terms, your right to use Our Websites will cease immediately and you must, at Our option, return or destroy any copies of the materials you have made.

8.3 You agree that We shall not be under any obligation of confidentiality to you regarding any such information or material submitted to Us using this Websites unless agreed otherwise in a separate agreement between Us or as required by law.

9. Cookies

9.1 Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a Websites. We use cookies on this Websites; however you have a choice to allow the use of some of these cookies. For further information on cookies, please see Our Cookie Policy.

10. Internet communications and viruses, hacking and other offences

10.1 In order to ensure that this Websites remains available to you and all users, we may monitor network traffic to identify unauthorised attempts to upload or change information, or to otherwise cause damage to the Websites. Anyone using this Websites expressly consents to such monitoring and We reserve the right to monitor all internet communications, including web and email traffic into and out of Our Websites and other domains for the purposes of security, ensuring compliance with these Terms, and detecting crime.

10.2 You must not misuse Our Websites by knowingly introducing malicious script, viruses, spyware, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Websites, the server on which Our Websites is stored, or any server, computer or database connected to Our Websites. You must not attack Our Websites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our Websites will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our Websites or to your downloading of any material posted on it, or on any Websites linked to it.

11. Links from Our Websites

11.1 From time to time We may provide links to other Websites or resources not owned or operated by Us and certain pages on the Websites allow you to view and/or share content on various social networks and other shared-content platforms. Where Our Websites contains links to other Websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those Websites or resources and We are not responsible for the accuracy or content of these Websites or resources. Any link We provide does not mean that We are connected with or endorse the related Websites, resource or the information provided in them. Those Websites or resources may have their own terms, conditions and policies, and it is your duty to ensure that you comply with them. We recommend that you review and familiarise yourself with those terms and conditions. We accept no liability, no matter how that may be caused, for any failure on your part to view, comply or familiarise with any such terms, conditions and policies.

12. Disclaimer

12.1 The Websites is provided 'as is' and 'as available' without warranties of any kind, either express or implied. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this Websites or the information, material, services, or related graphics or third party content contained on this Websites for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

13. Limitation of liability

13.1 You access and use the Websites and the information published on it at your own risk.

13.2 Nothing published on the Websites is intended to constitute advice. You should not rely on any information published on the Websites, and We disclaim any liability for any purported reliance on such information to the fullest extent permitted by law.

13.3 To the fullest extent permitted by applicable law, We and Our affiliates, officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising from your use of the Websites.

13.4 We accept no liability for changes made to the Websites or its content by unauthorised third parties.

13.5 We accept no liability, no matter how that may be caused, and whether directly or indirectly, for any loss or damage caused to you or another (including but not limited to loss of income, business, profits, opportunity, contracts, actual or anticipated savings, data, reputation or goodwill) arising from your use of the Websites.

13.6 We hereby exclude any express or implied warranties that any material used or downloaded from the Websites will not cause loss or damage to any data or property, such as software or hardware, including but not limited to loss or damage caused by viruses, spyware, Trojan Horses, worms, logic bombs or malicious script. We accept no liability for any such loss or damage suffered by you or another as a result of your use of the Websites.

13.7 Whilst We maintain robust technical and organisational security measures, We cannot guarantee the security of communications by phone, internet or post. Accordingly We accept no liability for breach of security of any communications sent by you to Us using the Websites or the information contained on it. Such communications are at your own risk.

13.8 Nothing in the exclusions contained in this clause 13 or elsewhere in these Terms shall be interpreted as trying to exclude or limit statutory liabilities which cannot be excluded by law, nor Our tortious liability for personal injury or death resulting from Our negligence, fraud, fundamental misrepresentation, or any other liability which cannot be excluded or limited by law.

14. Termination

14.1 We reserve the right to terminate or suspend your access to the Websites at any time, with or without notice, for any reason or no reason. Failure to comply with these Terms constitutes a material breach of the Terms of use.

15. Validity

15.1 If any of these Terms is declared to be unlawful, invalid, void or for any reason unenforceable, this will have no effect on the validity and enforceability of the remaining provisions of these Terms and shall be replaced by an enforceable provision which reflects the closest position to that intended by the unlawful, invalid, void or unenforceable provision.

16. Governing law

16.1 This Websites operates under the English Law and any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales. These Terms and any non-contractual obligations arising out of or in connection with them are governed by and shall be construed in accordance with English law. Any dispute relating to or arising out of these Terms and any non-contractual obligations arising out of or in connection with them shall be subject to the exclusive jurisdiction of the English courts.

17. Contact information

17.1 If you have any questions about this Websites or these Terms, please contact Us at customer.services@118Group.co.uk